Privacy policy

This Privacy Policy describes how Veluna ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from veluna-dream (the "Site") or otherwise communicate with us (collectively, the "Services").

Please note: Our Services, including the sale and shipping of products, are strictly limited to customers residing within Estonia.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

  • Contact & Account Information: Name, billing address, shipping address, email address, phone number, and account details (if you create one).
  • Payment Information: Credit card numbers, debit card numbers, and other payment details (processed securely via our payment providers; we do not store full credit card numbers).
  • Order Information: Details about products you purchase, cart contents, and order history.
  • Device & Usage Information: IP address, browser type, time zone, cookie data, and information about how you navigate and interact with the Site.

How We Use Your Personal Information

We process your Personal Information under the strict guidelines of the General Data Protection Regulation (GDPR) for the following purposes:

  • Providing the Services (Performance of a Contract): To process your payments, arrange for shipping within Estonia, provide you with invoices and/or order confirmations, communicate with you, and fulfill our contract with you.
  • Marketing (Consent): With your explicit consent, we may send you promotional emails about our new products and offers. You can opt out at any time.
  • Improving our Store (Legitimate Interest): To screen our orders for potential risk or fraud, and to analyze how our customers browse and interact with the Site so we can improve our Services.
  • Customer Support: To provide you with assistance and resolve any issues you might have.

Sharing Personal Information

We share your Personal Information with trusted service providers to help us provide our Services and fulfill our contracts with you.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Service Providers: We share information with payment processors and local delivery/courier services in Estonia to fulfill your orders.
  • Legal Compliance: We may share your Personal Information to comply with applicable Estonian and EU laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

International Data Transfers

Since we use Shopify to power our store, your Personal Information may be transferred to, stored, and processed outside of the European Economic Area (EEA), including in Canada and the United States. When your data is transferred outside the EEA, it is done in accordance with GDPR requirements using recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure your data remains protected.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

You can control and manage cookies through your browser settings or our Cookie Banner. Please note that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Your GDPR Rights

If you are a resident of the EEA (Estonia), you have the following rights regarding your Personal Information:

  • Right to Access: You have the right to request a copy of the Personal Information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your Personal Information, subject to certain legal exceptions (e.g., if we need to keep order data for tax purposes).
  • Right to Restrict Processing: You can ask us to pause the processing of your data.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Withdraw Consent: Where we rely on consent (e.g., for newsletters), you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We retain order history and billing information as required by Estonian accounting and tax laws.

Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your GDPR rights, please contact us:

Veluna

Email: info@veluna.ee
Address: Peterburi tee 34/8, Tallinn, 11415, EE